Your order will be dispatched within 2-3 business days after it has been placed. Once dispatched, courier shipping companies take responsibility for your package to arrive.
You should expect to receive your order within 10-15 business days of dispatch, however certain destinations may take longer. Katasian are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.
Orders to some countries may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We cannot be responsible for packages that do not reach you within the above timeframes, however, we will endeavour to work with you and postal services to locate and deliver your package from its tracking number as quickly as possible.